TERMS AND CONDITIONS
Product Sales Terms and Conditions
If you wish to purchase products on the site, you must provide valid credit card information on the site’s order form. By submitting such credit card information, you give us permission to charge your purchases to the credit card that you designate on the order form.
Shipping and Handling
A shipping and handling charge is applied to each product purchased. You agree to pay for any shipping and handling charges, as well as any and all applicable local and/or state taxes (if any) that are required to be collected by law in connection with the purchase of any products by you.
Aurora Products ships to domestic locations only.
We are unable to cancel or change any product orders once they have been placed.
Returns and Guarantees
Aurora Products assures the quality of its products and your satisfaction. If you are not absolutely satisfied with your purchase, we will promptly replace the item or give you a refund. However, you must ship out product within 72 hours from date of receipt.
- Please return the item as soon as possible
- Write the reason for your return on the back of the packing slip. Enclose the slip in the package and send it to the address listed on the front of the packing slip
- If you do not have your packing slip, please include the reason for your return, along with your name, e-mail address, and phone number and send the package within 72 hours of receipt to the following address:
1318 Kossuth Street
Bridgeport, CT 06608
- For your protection, please use an Insured Parcel Post for shipment
- A credit for the price of the item and applicable taxes will be applied to your credit card. Shipping and handling fees are not refundable unless a result of an error by Aurora Products, Inc.
Shipping and Handling:
Orders are processed on weekdays only, and usually ship within 2-14 days. All online orders are shipped via UPS Ground.
We do not sell, trade or rent your personal information to others. We respect your privacy and protect your personal information. The information you provide will remain confidential and will never be shared or sold to outside parties.
In general, Aurora Products, Inc. does not collect personal identifying information from visitors to this website unless such information is provided by the individual. However, certain non-personal information is recorded by the standard operation of Aurora Products, Inc. The information we collect allows us to make statistical analyses of the use of our site, to improve the content of our site, and to customize our site to better suit your needs.
Use of Information
We may use aggregated information, which does not identify you personally for advertising, marketing, promotional and other business purposes. Should you choose to provide personal identifying information, we may use and disclose that information in a number of ways related to your use of our site. We may use your personal identifying information in connection with sending you specific, targeted information that may be of interest to you. We may use your contact information, such as your e-mail address, to acknowledge your request for information or for other similar purposes.
The information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address, and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorized people cannot read it.
You may be required to register for an account on the site in order to access certain information and features. In addition, you will be required to provide credit card information if you wish to purchase products on the site. As part of the website’s registration process and as part of the account creation process, you will select a password and provide us with certain registration information. You are solely responsible for maintaining confidentiality of your password(s) and for all usage or activity on your account, including the use of your account by any person using your password (s). If you choose to register on the site or otherwise provide personal or payment information on the site, you agree to (a) provide true, accurate, current, and complete information about yourself as prompted by the site’s registration form, order form or other areas of the site, and (b) maintain and promptly update such information to keep it true, accurate, current and complete. If you provide any information to Aurora Products that is untrue, inaccurate, no current, or incomplete, or if Aurora Products has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Aurora Products has the right to suspect or terminate your account and refuse any and all current or future use of the services and products the site offers.