Product Sales Terms and Conditions
Should you wish to purchase from Aurora’s online store, you may do so with either PayPal or credit card. Doing so provides Aurora with the implied consent and authority to charge your account/card a one-time dollar amount equal to the ‘Total’ value on your order summary.
Shipping and Handling
A flat rate shipping and handling fee is applied to each case of product purchased. All purchases will be subject to have additional shipping charges, as well as any applicable local and/or state taxes/fees that are legally required.
Aurora Product’ online shipping policy and flat rates only include shipments within the continental USA. Shipping is not available to PO Boxes, RR Boxes, Military Bases, HI, AK, or Puerto Rico. Customers ordering during major holidays should expect delays in their deliveries due to the increase in package service during that time.
All orders are processed during normal business hours 9am – 5pm EST Monday through Friday. Orders are shipped within 2-10 business days of receipt.
Aurora will compensate our customers for whatever cost(s) may be incurred in the unlikely event the order is asked to be returned to our warehouse. Please see our Return Policy for additional information.
If you are not completely satisfied with your purchase, please let us know (contact info here) as soon as possible. Note that depending on the situation, Aurora may not need the product returned. As such, Aurora Products will not accept deliveries of returned product unless it had been specifically requested. Regardless of the products disposition, if you are not pleased with our product for any reason, Aurora may offer compensation in the form of either a refund or online store credit. Aurora products does NOT grant refunds, returns, or compensation for product that is past the ‘best if used by’ date included on the product packaging.
Privacy and Information Policy
Aurora will not sell, trade, or rent your personal information to others. If you choose to provide personal identifying information; Aurora may use and disclose that information internally in a number of ways related to your use of our site. Note that this information will all be aggregated in to a data pool which does not identify you personally for advertising, marketing, promotional and other business purposes. The only time your personal identifying information (such as your e-mail address) could potentially be utilized is to send specific, targeted information that may be of interest to you.
Aurora takes the security of our customers very seriously and ensures that all information provided to us is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology. This technology allows the server to encrypt personal information such as your name, address, and credit card details while it is being transmitted across the Internet so that unauthorized people cannot read it.
As part of Aurora’s account creation and registration process, you will be asked to choose a password and provide us with certain registration information. You are solely responsible for maintaining the confidentiality of your password and for all usage or activity on your account. This responsibility includes the (authorized or not) use of your account by any person using your password. By registering an account, you agree to provide and maintain complete and accurate personal information requested. Aurora Products, Inc reserves the right to suspend or cancel any user account at any time, for whatever reason.